General Terms and Conditions

Any breakages will be deducted from the credit/debit card used at booking including a minimum £25 administration charge. This is for labour and fuel costs to rectify the breakage. This may increase depneding on the breakage.  There is no profit included.

Check in time on day of arrival is from 2pm and check out time is 11am on day of departure. Earlier check in times and later check out times may be available subject to prior request and availability.
Guests will be held liable for any loss, damage or personal injury they may cause at any of our apartments. Guest should note that where appropriate charges for damage will include a charge for the apartment being out of service while the remedial work takes place.
From time to time SAIG Ltd. may need to contact guests prior to their arrival, SAIG Ltd. will not accept responsibility for any issue arising from incorrect contact details being provided by guests. We strongly advise all guests to provide contact details that they know they will be contactable on.
All apartments are strictly non smoking, guests who smoke in an apartment will be held liable for a £100.00 deep cleaning charge.

A down payment with a credit/debit card number or paypal account is required to secure all reservations, unless a company account or membership has been set up prior to the reservation. In this instance a company/membership number will be required to convert a provisional reservation to a confirmed reservation. Provisional reservations will only be held for 24 hours. All deposits are refunded upon departure after the apartment is inspected. Deposits will not be refunded for cancellations.

Maximum Occupancy

Please note that’s our suites are not intended as a venue for social gatherings, parties or other such events. SAIG Ltd. will also not accept reservations for hen or stag parties*. Each suite type has a maximum occupancy level, which if exceeded will result in forfeit of your deposit and may lead to your immediate removal from the premises without further notice and without refund of any accommodation charges

Guest Complaints Due To Noise

In the event that our duty manager receives complaints regarding noise levels from your suite, you may be requested to leave the building immediately and both your accommodation and deposit charges will be forfeit. In the event that guests refuse to vacate the suite, having been asked to do so by the duty manager, the police will be asked to attend.

Out Booking Policy

In the unlikely circumstance that we find ourselves unable to accommodate your booking SAIG Ltd. reserves the right to out book your reservation to an alternate accommodation provider of similar standard.

All reservations are at the discretion of management and SAIG Ltd. reserves the right to refuse any reservation.